FAQs
What is the expected shipping time?
All orders are shipped from our Victoria studio 3-5 business days after purchase.
Estimated delivery times -
Canada 5-8 bussiness days
US & International 5-15 bussiness days
All pre-orders will be shipped on the posted date.
How much is shipping?
Cost per order -
Canada
Standard - $15 CAD
Express - $21.90 CAD
US & International
Standard - $15 CAD
Express - $34.90CAD
Any customs and duty fees are the responsibility of the customer.
Golden Bones is not responsible for items that have been lost or damaged during transit
With concerns involving your shipped package, you can contact us or Canada Post.
Can I Return/ Exchange/ Refund?
Since golden bones is a small bussiness that produces in small limited batches, unfortunately at this time we do not offer any exchanges, returns or refunds.
We advice that you review our size guide to determain the best fit for you. If you are still unsure we are more than happy to help you with picking a size that will fit you best! email us at info.goldenbones@gmail.com or send us a message on instagram @shopgoldenbones
BY PLACING AN ORDER ON THIS SITE, YOU ARE AGREEING TO THESE TERMS.
we are grateful for your understanding of these terms, and we will work to improve our return and exchange policies as our brand grows.